No hot water and can't wait? Our emergency callout team responds nationwide, 24/7, including weekends and public holidays.
Written by the March Technology Technical Team · Last Updated: July 2026 · 5 min read
Some heat pump failures genuinely can't wait a day or two — a hotel or hospital with no hot water, a refrigerant leak, or an electrical fault that poses a safety risk. Our emergency service prioritises these callouts with a faster response than standard scheduled repairs, at a call-out premium that applies outside normal business hours.
If your issue is inconvenient but not urgent — lukewarm rather than completely cold water, for instance — our standard repair service will usually be more cost-effective. If you're not sure which applies, call us and we'll advise honestly.
Response time: 2-4 hours in Nairobi, same-day nationwide
Availability: 24/7, including weekends and public holidays
Emergency call-out fee: Applies outside standard business hours
Priority given to: Hotels, hospitals and large commercial sites
Emergency heat pump repair is available nationwide, with fastest response times in and around Nairobi.
Request a Free Site SurveyTell us about your property and needs, and one of our certified technicians will call you back with a personalised quote.
Complete loss of hot water at a commercial property, a suspected refrigerant leak, or any fault posing an electrical or safety risk all qualify for emergency response.
Yes, though response times are fastest in and around Nairobi; other towns are prioritised same-day wherever possible.
Yes, an emergency call-out fee applies outside standard business hours, reflecting the priority scheduling and after-hours technician availability.
We prioritise commercial sites with guest or patient impact, typically responding within 2-4 hours in Nairobi and same-day in most other covered towns.