Before Installation Day: Survey and Quote
Every installation starts with a free site survey, whether it's a single residential water heater or a commercial system for a hotel. A technician assesses your hot water demand, existing plumbing and electrical supply, and the best location for the outdoor unit — airflow and access for future servicing both matter here, not just where it looks tidiest.
You'll then receive a written, itemised quote before any work begins. For residential jobs this is usually straightforward; commercial and industrial projects may take a little longer since capacity, redundancy and plant space all need to be worked through properly rather than estimated.
Installation Day and What Happens After
On the day itself, our technicians position and mount the outdoor unit, connect it to your water tank and existing plumbing, wire it into your electrical supply, and commission the system — checking refrigerant pressure, water flow and controls before handover. A standard residential installation is usually completed within a single day, provided the unit is in stock and site access is straightforward.
Before we leave, we walk you through the controls, confirm your warranty registration, and note down the recommended maintenance schedule. If you're weighing up whether now is the right time to switch, our installation cost guide covers current pricing, and our service pages cover what happens if anything needs attention afterward.
Ready to book your site survey?
The first step is always a free, no-obligation site survey — no phone estimates, no guesswork.
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